The Echelons Edge — Terms and Conditions (UK)

Quick Summary (not a substitute for the full Terms):
We provide education and coaching, not financial or legal advice. Results aren’t guaranteed. Be respectful and use content for your own learning. You can ask for a refund based on the policy below. UK law applies (England and Wales). If something goes wrong, our liability is limited to what you’ve paid in the last 12 months. Questions? Email [email protected].

Last updated: 8 October 2025
Legal owner: The Echelons Edge Limited (Company No: 16445004)
Trading address: 128 City Road, London, EC1V 2NZ, UK
_Support: [email protected]

1. Who we are

The Echelons Edge ("we", "us") offers real estate coaching, mentoring, courses, and related services in the UK. We operate www.theechelonsedge.com (the "Site").

2. What these Terms cover

These Terms apply when you browse the Site, buy our products/services, or access any content, including coaching calls, groups, videos, downloads, templates, events, and communities (the "Services"). By using the Services, you accept these Terms.

3. Education only — no advice

We provide education and general information. We are not authorised by the FCA and we do not provide regulated investment, financial, tax, or legal advice. Nothing we share is a recommendation to buy, sell, or hold any asset. Always do your own research and get independent professional advice.

4. Not promises, not guarantees

We do not promise profits, deals, or specific outcomes. Real estate carries risk. Past results do not predict future results. You are responsible for your own decisions.

5. Eligibility and your account

You must be 18 or older.

Keep your login details safe. You are responsible for activity under your account.

Provide accurate information and keep it up to date.

We may suspend or end access if you break these Terms or the law.

6. Buying, prices, and payments

Prices are shown in GBP and include/exclude taxes as stated at checkout.

We may update prices anytime before purchase.

You authorise us (and our payment processor) to charge your chosen payment method for all fees, including instalments if applicable.

If a payment fails, we may suspend access until it is resolved and may try again.

For instalment plans, you must pay all instalments even if you stop using the Service, unless a refund applies under section 7.

7. Refunds and cancellations (UK consumer info)

Your legal rights: Nothing here limits your statutory rights. Under UK consumer law, you may have a cooling-off right to cancel certain online purchases within 14 days.

Digital courses and downloads

If you have not accessed the digital content (e.g., course portal), you may cancel within 14 days of purchase for a full refund.

If you choose immediate access during checkout, you agree that your 14-day cancellation right ends once access starts.

Live coaching, group programmes, events

You can cancel within 14 days of purchase if delivery has not started.

If delivery starts within 14 days (for example, a call is booked), you agree we can charge a proportionate amount for what you received before cancellation.

For one-to-one or group sessions, please give at least [48 hours] notice to reschedule. No-shows or late cancellations may be charged in full.

How to cancel or request a refund
Email [email protected] with your name, the product/service, order date, and reason. We’ll confirm receipt and process valid refunds to your original payment method within [14] days.

8. Subscriptions and renewals (if used)

Term: [Monthly/Annual].

Renewal: Renews automatically unless you cancel at least [X days] before the renewal date.

Cancellation: You can cancel anytime; access continues until the end of the paid period. No pro‑rata refunds unless required by law.

9. Scheduling rules

Booking links show available times in Europe/London time.

You can reschedule with at least [48 hours] notice.

If we need to reschedule, we’ll offer a reasonable alternative time.

10. Behaviour and community standards

Be respectful. No harassment, hate, abuse, or spam.

Keep group spaces safe and constructive.

We may remove access (with fair reasons) if conduct breaches these rules. Serious breaches may lead to termination without refund.

11. Intellectual property

We own all content we create, including videos, frameworks, templates, worksheets, slides, and recordings ("Content").

We grant you a personal, non-transferable licence to use the Content for your own learning while you are a paying customer.

You must not copy, share, publish, or resell Content without our written permission.

We may record sessions for quality, training, or members who could not attend live. We will tell you in advance and you can ask not to be featured.

12. Your content

You keep ownership of content you share. You grant us a licence to use it only to run the Services.

Testimonials: With your consent, we may feature your testimonial, first name, and general business details. You can withdraw consent at any time for future use.

13. Confidentiality and privacy

We’ll keep coaching discussions private unless you ask us to share or the law requires disclosure.

We process personal data under UK GDPR. See our Privacy Policy and Cookie Policy: [Link to Privacy Policy] / [Link to Cookie Policy].

14. Third‑party tools and platforms

We use trusted providers (for example, Stripe for payments and Zoom for calls). Those services have their own terms and privacy policies. We’re not responsible for their outages or actions.

15. Earnings and results disclaimer

Real estate involves risk. Your results depend on your effort, experience, market conditions, funding, and other factors. No guarantees.

16. Limitation of liability

To the fullest extent allowed by law, we are not liable for indirect or consequential loss, loss of profit, data, or business.

Our total liability for any claim is capped at the fees you paid to us in the 12 months before the event giving rise to the claim.

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or other liabilities that cannot be limited by law.

17. Indemnity

You agree to indemnify us against losses arising from your breach of these Terms, misuse of the Services, or infringement of third‑party rights.

18. Force majeure

We are not responsible for delays or failures caused by events we can’t reasonably control (for example, internet outages, strikes, government action, extreme weather).

19. Non‑solicitation (optional)

For [12 months] after your last paid session, you agree not to directly hire or solicit our staff or contractors without our written consent.

20. Changes to the Services or these Terms

We may update content, features, or prices. We may update these Terms. If changes are significant, we’ll notify you by email or on the Site. Continued use after the effective date means you accept the changes.

21. Termination

We may suspend or terminate access if you breach these Terms, don’t pay, or misuse our IP. On termination, your licence to the Content ends. Sections that should reasonably survive termination will continue (for example, IP, confidentiality, liability, and governing law).

22. Complaints

We aim to resolve issues quickly. Email [email protected] with details. We’ll respond within [5] business days where possible.

23. Governing law and jurisdiction

These Terms are governed by the laws of England and Wales. Disputes will be handled by the courts of England and Wales.

24. Contact

The Echelons Edge
Registered Company Name: The Echelons Edge Limited
Company Number: 16445004
Trading Address: 128 City Road, London, EC1V 2NZ, UK
Email: [email protected]
Website: www.theechelonsedge.com